Utility Services & Billing

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The City of Kent operates water, sewer and storm drainage utilities. However, not all properties are served by the City.

Below, you will find utility payment options, utility rates, how to set up service, the rate reduction program, making payment arrangements and automatic utility payments, and applying for a water leak adjustment.

Reach Customer Service

  • Phone
    253-856-5201
  • Email
  • Mailing address
    Check Payments for Utility Bills
    P.O. Box 84665
    Seattle, WA 98124
  • Location
    City Hall Campus
    Centennial Building
    400 W Gowe St., Suite 122
    Kent, WA 98032
  • Hours
    Monday - Friday
    9 a.m. to 4 p.m.
Shut Off Notice Information

Faucet with a line through it

A notice is mailed to all delinquent water utility accounts to notify customers their water service is subject to shut off for non-payment. Payment must be received in our office by the due date to avoid shut off. If you have questions please contact Customer Service 253-856-5201 or by e-mail at customerservice@KentWA.gov
Heat Advisory

heat advisory - black If your water is turned off for non-payment and a heat-related alert is issued by the National Weather Service, options for reconnection are available for residential customers. Reconnection requests can be made by contacting Customer Service. If you have any questions, please contact Customer Service at CustomerService@KentWA.gov or 253-856-5201.

Utility Assistance

If you need financial assistance on your City of Kent utility bill, please call 211. You can also contact the Multi-Service Center at 253-854-4406 or mschelps.org

 

Payment Options

  • Pay online
  • Set up automatic withdrawal
  • By mail - Customer Service   P.O. Box 84665, Seattle, WA 98124
  • By phone with a Visa or MasterCard - 253-856-5201
  • In person at the Centennial Center, 400 West Gowe St., Suite 122
  • Drop Box - located in the City Hall parking lot turnaround (220 Fourth Ave. S) No cash payments.

Utility Rates

City of Kent Utility Rates

2024 utility rates brochure (PDF)

2023 utility rates brochure (PDF)

2022 utility rates brochure (PDF)

2021 utility rates brochure (PDF)

2020 utility rates brochure (PDF)

Water Access

Water access rate is determined by the size of the water meter.

Commercial and Residential Utility Rates

Commercial Access Fees

Meter size

Monthly Charge
3/4" or 5/8" $36.72
1" $53.25
1-1/2" $94.59
2" $144.18
3" $226.85

4"

$342.57

6" $507.90
8"  $673.23
10"   $838.57
Residential Access Fees
METER SIZE    MONTHLY CHARGE
3/4" or 5/8"  $29.23
 1"  $45.76
Water Usage

Water consumption is measured in units. One unit of water is equal to 748 gallons (100 cubic feet).

Most water meters are read every two months and rates are based on a two-tier rate structure.

Cubic Feet

Rates

0-800 $3.03
900+ $5.96

 Sewer

Effective January 1, 2024, the residential sewer rate is $85.22 per month. Of that, Kent pays King County Metro (a wholesaler of sewage treatment) $55.11, with the remaining $30.11 going to the City for system maintenance and operations. Commercial and multi-dwelling customers pay a sewer rate based on their water consumption with a minimum base rate of $85.22 a month.  

Storm Drainage

Commercial storm drainage rates are calculated on impervious surfaces. Residential customers are billed a flat monthly rate of $15.42. For property owners within the city limits, not receiving water and/or sewer service from the city, Storm Drainage is billed quarterly.

 Dedicated Fire Lines

Size

Rate

5/8 x 3/4 “

$3.48

1"

$4.05

1 1/4"

$6.06

1 1/2"

$8.10

2”

$12.98

3”

$32.40

4”

$64.79

6"

$129.56

8”

$218.66

10" plus

$323.92

The monthly dedicated fire line fee is
determined by the size of the fire line.

The amount billed includes a tax calculated on the gross revenue of water, sewer, and storm drainage charges.

  • Water 13%
  • Sewer 9.5%
  • Drainage 19.5%

Setting Up Service

Please contact Customer Service at 253-856-5201 or by email.

Lifeline Utility Rate Reduction Program

Utility rate reductions are available to residents that are age 62 or older or permanently disabled and receiving permanent disability payments.  Guardians of disabled may also apply. Your total household income must not exceed federal limits to be eligible. This utility discount is available for residents receiving a utility bill directly from the City of Kent and/or Republic Services.

Application for Reduction in Utility Rates              Current HUD Guidelines

 

Please email CustomerService@kentwa.gov with any questions.

Lifeline Utility Rates

Lifeline water rate

  • 60% discount

Lifeline sewer rate

Applies only to City of Kent portion of sewer charges

  • 60% discount

Lifeline storm drainage rate

  • 90% discount

Lifeline solid waste rate

  • 50% discount

Automatic Utility Payments

An Automatic Withdrawal From Your Bank Account Is Just One Of Many Ways To Pay Your City Of Kent Utility Bill.

To begin this process you will first need to get a Request Form (60KB PDF) from the City of Kent.

  • Completed forms may be submitted by mail to City of Kent Customer Service, 220 4th Avenue S, Kent, WA 98032 or in person at 400 West Gowe St., Suite 122, Kent, WA  98032
  • The form must be received prior to the 20th of the month for your payment to be automatically withdrawn from your account the following month
  • If your next utility bill does not state, "will be withdrawn from your bank," we were unable to process your application in time for that cycle and you will need to pay the traditional way for one additional month

Automatic Utility Payment FAQs

How much does automatic withdrawal cost?
Will I still see a statement of my account each month?
When does the withdrawal occur?
How can I be sure my bill has been paid?
What if I want to quit the automatic payment process?
What if the funds are not in my bank account for withdrawal?

Water Leak Adjustment

If you have experienced a leak on your property and it has impacted your bill, City Council has authorized an annual adjustment of the water bill if qualified.

Water leak adjustment policy

City Ordinance

City Council has authorized an annual adjustment under the following circumstances:

  • A water leak has been discovered on the subject property.
  • A water line failure has occurred on the subject property.
  • An inadvertent error on the part of the occupant of the subject property caused excessive water usage.
  • An unexplained, abnormal water meter reading has occurred on the subject property.

To qualify, the usage must exceed two times the average usage in the preceding 12 months.

If an adjustment is granted, it is subject to the right of access and inspection by a representative of the City. 

How to apply for a water leak adjustment

You may obtain the Water Leak Adjustment form here: Leak adjustment form
Send the form via e-mail to: customerservice@kentwa.gov

You may apply in person at:

First Floor Centennial Building
400 W Gowe St, Kent WA 98032
Monday -Friday 9:00-4:00

You may mail the form to:
City of Kent

Customer Service
220 Fourth Ave. S
Kent, WA 98032

Frequently Asked Questions

What do I need to authorize a tenant to be billed directly for utilities?
What if I want to shut off my water for an extended period of time?
Why does my utility bill change from month to month?
Who do I call for questions regarding opening and closing of City of Kent utility accounts?
Who do I call for utility emergencies involving water, sewer, or storm drainage?
Who do I call for questions regarding Water Quality?
Who do I call for questions regarding Garbage Service?
Who are other utility providers?

More Resources