Terms of Use, Privacy Policy

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Acceptance of Policy

The use of our Web site or mobile app signifies your acceptance of this policy. The City reserves the right, at its sole discretion, to change, modify, add, or remove portions of this policy at any time.

Disclaimer and Limitation of Liability

You are hereby advised that any reliance upon any materials on this Web site or mobile app shall be at your sole risk. The City of Kent reserves the right, at its sole discretion and without obligation, to make amendments to, or correct any errors or omissions in any portion of these materials at any time.

While the City of Kent strives to maintain the accuracy and timeliness of this Web site or mobile app, the City makes no representations or warranties as to the truth, accuracy, or completeness of any statements, information, or materials concerning the information that may be contained on the City of Kent Web site or mobile app. In no event will the City of Kent be liable for any direct, indirect, punitive, special, incidental, or consequential damages; however they may arise, even if the City of Kent has been advised of the possibility of such damages.

The City of Kent does not represent or warrant that the Web site or mobile app will be uninterrupted or error-free, that defects will be corrected, or that the Web pages or the server that makes them available are free of viruses or other harmful programs or files. By using the City of Kent Web site or mobile app, visitors assume all risks associated with its use, including risk of the visitor’s computer, software, or data being damaged by any virus, program, or file, which might be transmitted or activated by a City of Kent Web page or the visitor’s access to it. The City of Kent will not be liable for any damages resulting from the use of this Web site or mobile app.

Copyright Notice - © 2005-2023 City of Kent, Washington

The City of Kent retains copyright on all text, graphic images, maps, photographs and other content on this Web site and mobile app. All rights reserved.Copies of any information or materials may be printed for limited personal, non-commercial use only. Written permission from the City of Kent is required for any other use or distribution of the information or materials on this site.

Computer Fraud and Abuse Act

Unauthorized attempts to upload information or change information on this Web site or mobile app is strictly prohibited and may be punishable under the Computer Fraud and Abuse Act, as amended, and the National Information Infrastructure Protection Act.

Links

The City of Kent encourages you to exercise discretion while browsing the Internet or using any links the City may make available on its Web site or mobile app. Links to outside Web pages are not under the control of the City of Kent, and may direct you to sites containing information that some people may find offensive or inappropriate. Please be advised that any views or opinions that may be expressed on other Web sites are not the views or opinions of the City. The City of Kent makes no representations concerning any endeavor to review the content of external Web pages and is not responsible for the accuracy, copyright compliance, legality or decency of material contained in external Web pages.

Mobile App and SeeClickFix

The City of Kent is using SeeClickFix, an online and mobile service request system, to power certain reporting functions. SeeClickFix allows residents to report non-emergency issues. SeeClickFix is a public application that can be used via the Web or mobile app. Information entered through SeeClickFix may be visible to the public. Your display name may be displayed publicly unless you choose to submit an anonymous request. Your email address will not be displayed publicly but may still be a public record subject to public record keeping regulations including disclosure. 
SeeClickFix is a division of CivicPlus.

CivicPlus is a service provider and data custodian for the City of Kent. Privacy information for CivicPlus and SeeClickFix can be found here. 

Non-Personal Information Automatically Collected

If you access our Web site or mobile app, some information about you will be collected automatically through the use of cookies. Cookies are used to analyze your use of our Web site or mobile app. The information we collect and share with third parties through cookies is aggregated and therefore anonymous (it does not include personal information which is likely to identify you). This information will not identify you personally.

Information automatically collected includes your IP address, Internet domain name, browser type, operating system, the address of a Web site if it provided a link to our site, pages that you visit on our site, and date and time of your visit and information relating to visitor age, gender and interests on an anonymous and aggregate level.

This will help us to understand browsing behavior so we can give you a better experience while visiting our site or mobile app.

While we recommend that users enable cookies on their browsers in order to enjoy all the features of our Web site or mobile app, the decision remains in the hands of the individual. Most browsers allow you to control management of cookies, this will be different depending on each user's PC - refer to your browser help menu for further information.

Personal Information

We do not collect personal information about you unless you choose to provide it to us. You may fill out a form and provide us with information such as your name, address, or telephone number. The information you provide to us will be used only for the purpose for which it is intended, however once submitted to this Web site or mobile app it becomes a public record and may be subject to public record keeping regulations including disclosure.


We do not sell any personal information to third parties. We may transfer personal information to a third party only in the following cases:

  • An account with a financial institution must receive payment for a transaction you initiated.
  • A company, that agrees not to sell or use personal information for other purposes, is contracted to assist the City with specific services.
  • As required by a legal action.